We help our client suceed by creating identities, digital experiences, and printmaterials that communicate clearly
Customer Sentiment Intelligence gives your business:
Brands that listen grow faster. Brands that act build loyalty.
Cut through vanity metrics and uncover real emotional drivers behind your customer satisfaction.
Address frustration early, improve the experience, and reduce churn with faster response.
Build stronger public perception by acknowledging and acting on real feedback.
Let feedback guide your product roadmap, service quality, and marketing direction.
We combine smart tools and expert analysis for quality insights without manual tracking.
React faster, communicate better, and become the brand that listens and adapts.
We help our client suceed by creating identities, digital experiences, and printmaterials that communicate clearly
At Xpezia, we don’t just analyze text—we interpret human emotions. Our Customer Sentiment Intelligence service blends natural language processing (NLP) tools with real expert evaluation to give you context-rich, decision-ready insights.
21,620+
Leads driven
$20,000,00+
Revenue driven
335,000+
Hours of expertise
50+
Experts on staff
We define your goals, brand voice, and identify key customer feedback sources.
Track satisfaction across product categories, delivery, and service.
Identify gaps in service, food quality, or staff behavior.
Analyze sentiment around patient care, wait times, and staff interaction.
Understand how students and parents feel about administration and facilities.
Monitor guest experiences across booking platforms and reviews.
Get clarity on expectations, friction points, and post-service feedback.
Xpezia has earned recognition from top independent review firms, ranking among the leading digital marketing, web design and eCommerce development companies in the United States. Our commitment to innovation and measurable success sets us apart, delivering impactful results for our clients.
Let’s Improve What Your Customers Feel
Let’s learn more about your industry, challenges, and sentiment goals.
We track, interpret, and simplify customer feedback.
Act on what matters most to your customers and drive better outcomes.
Google Reviews, Facebook, Instagram, X (Twitter), TripAdvisor, Booking, Trustpilot, industry review sites, and optionally your support chats.
We use NLP tools for speed but verify every insight manually to ensure accuracy and context.
Yes, we help identify recurring complaints and provide suggestions (and optionally, responses) to improve public perception.
You can choose between biweekly and monthly reports based on your preference.
Yes, we can compare sentiment trends with competitors (if public data is available).
Typically between 12–24 weeks, depending on scope, complexity, and integration needs.